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Technical Support Feedback
Salutations:
First Name:
Last Name:
Telephone:
1. What was your main reason for contacting technical support?

2. How did you contact technical support?




Please tell us how much you agree or disagree with the following statements:
3. The amount of time I had to wait to speak with a technical support staff member was reasonable.





4. The technical support staff was courteous.





5. The technical support staff was knowledgeable.





6. The technical support staff was helpful.





7. The technical support staff was easy to understand.





8. The technical support staff was able to help me solve my problem quickly. 





9. Was your problem resolved by the technical support staff member you spoke with initially or were you transferred to another staff member?



10. Overall, how would you rate the quality of the assistance you received from technical support?





11. Overall, how would you rate your satisfaction with the technical support services you received?




12. Do you have any suggestions for improvement of our technical support services?

         
 
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